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VoIP phone systems that handle high call volumes. AI triage and call routing. Secure broadband for clinical systems. Cyber security for patient data.
GP practices and healthcare businesses face a unique phone challenge: enormous call volume at specific times (8am Monday for appointment booking), sensitive patient data that must be handled securely, and clinical software that depends on reliable broadband. Telexico provides healthcare-specific communications systems that address all three.
Everything below is available as a standalone service or as part of a managed package. Mix and match what your business needs.
Queue as many calls as your system allows — no engaged tone, no lost patients. Callers hear their position in the queue and estimated wait time. Call analytics show exactly how many calls are missed, how long patients wait, and which times are busiest — data to help you staff appropriately.
AI can handle the initial call: 'For appointment booking, press 1. For test results, press 2. For repeat prescriptions, press 3. For a medical emergency, please call 999 or press 0.' This filters and routes calls before a human picks up, reducing the burden on reception staff.
Patient records are classified as special category data under GDPR. Cyber Essentials certification, encrypted communications, managed firewall and dark web monitoring protect your practice from the ransomware attacks increasingly targeting healthcare. Many NHS contracts now require Cyber Essentials.
EMIS, SystmOne, Docman and video consultation platforms all require reliable, fast broadband. We install FTTP with automatic 4G failover — so a broadband outage never affects your ability to access patient records or conduct remote appointments.
Separate numbers for the main practice line, extended hours service, test results, prescription queries and referrals — each routing to the right team. Patients reach the right service first time without being transferred.
Professional CCTV covering waiting room, reception, corridor and external areas. Door entry intercom so reception can control access to clinical areas. Particularly important for practices with dispensary or controlled substance storage.
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We'll review your current setup and design a communications system that handles your call volume and protects your patient data.
Book Free Consultation →Yes — Cloud X is specifically designed for high call volumes. Queue management, position announcements, overflow routing and call analytics are all included. We've deployed systems handling 200+ calls per day.
We can provide call data that integrates with EMIS and SystmOne through their API where available. We'll confirm specific integration capabilities for your version during the consultation.
Cyber Essentials is required for NHS contracts involving patient data and is increasingly expected by ICBs and NHS England. We manage the certification process for practices across the West Midlands.
Assure X automatic failover switches to 4G backup within 30 seconds. VoIP calls continue. Clinical system access may be affected depending on your setup — we discuss this during planning and recommend appropriate backup solutions.
Yes — all calls can be recorded and stored securely. Access is restricted to authorised users. GDPR-compliant — callers are informed of recording as part of the auto-attendant greeting.
Based in Wolverhampton, we serve businesses across the entire UK — VoIP, broadband and security installs nationwide.
We'll review your current setup and design a communications system that handles your call volume and protects your patient data.