VoIP Phone Systems — Frequently Asked Questions

VoIP stands for Voice over Internet Protocol. It routes telephone calls over your internet connection rather than traditional copper telephone lines.

Telexico's hosted VoIP plans start from £9.99/user/month including unlimited UK calls, direct dial number, auto-attendant, call recording, mobile app and UK support.

Approximately 1Mbps per simultaneous call. A 10-person office typically needs 5–10Mbps upload — handled easily by any business broadband connection.

Yes — number porting is included. We manage the full porting process in 7–14 working days with no service interruption.

BT is permanently retiring the PSTN by January 2027. All traditional landlines and ISDN systems will stop working. Every UK business must migrate to VoIP before the deadline.

Most Telexico VoIP installations complete within 24–48 hours. Number porting runs in parallel — temporary numbers ensure no service gap.

On a proper business broadband connection, VoIP quality is indistinguishable from — and often better than — traditional landline calls, using HD voice codecs.

Calls automatically divert to mobile numbers you specify. Add Assure X 4G failover to keep VoIP live even during broadband outages.

No — VoIP works with existing SIP-compatible IP phones, PC softphones and smartphones via the free mobile app.

Yes — hunt groups, call queues and auto-attendants scale to any call volume without engineer visits or additional hardware.

Yes — Telexico's platform is UK GDPR compliant. Call recordings are stored encrypted with configurable access controls and retention periods.

Yes — Telexico's MS Teams Direct Routing connects Teams to the phone network. Make and receive external calls directly in Teams from £6.99/user/month.