Privacy Policy

Last updated: March 2026

1. Who We Are

Telexico Communications Ltd ("Telexico", "we", "us") is a UK-registered business providing VoIP phone systems, broadband, CCTV, alarms, AI services and related telecoms products. Company registration number: 15348464. Registered address: 64 Chapel Ash, Wolverhampton, WV3 0TT.

2. What Data We Collect

We may collect the following information when you use our website or contact us:

  • Name, email address and phone number (when you submit a quote request or contact form)
  • Business name and postcode (for service availability checks)
  • IP address and browser information (collected automatically via cookies)
  • Any information you voluntarily provide in messages or calls

3. How We Use Your Data

We use your data to:

  • Respond to your enquiries and provide quotes
  • Deliver and manage services you have contracted with us
  • Send relevant service updates and renewal reminders
  • Improve our website and marketing with aggregated, anonymised analytics

We will never sell your data to third parties or use it for unrelated marketing without your explicit consent.

4. Legal Basis for Processing

We process your data under the following lawful bases as defined by the UK GDPR:

  • Legitimate interests — to respond to enquiries and manage customer relationships
  • Contract performance — to deliver services you have agreed to
  • Consent — for marketing communications (you may withdraw at any time)

5. Data Retention

We retain customer data for as long as necessary to fulfil the purposes described above, or as required by law. Enquiry data not resulting in a contract is typically deleted within 12 months.

6. Your Rights

Under UK GDPR you have the right to: access your data, correct inaccuracies, request deletion, restrict or object to processing, and data portability. To exercise any of these rights, contact us at hello@telexico.com.

7. Cookies

We use cookies to improve your experience. Please see our Cookie Policy for full details.

8. Third-Party Services

Our website may use third-party tools including Formspree (form submissions), Google Analytics (anonymised usage data) and Cloudflare (security and performance). Each has its own privacy policy.

9. Contact

For any privacy-related queries: hello@telexico.com or write to us at 64 Chapel Ash, Wolverhampton, WV3 0TT.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).