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From call routing to voicemail-to-email, today's VoIP systems do far more than traditional PBX. Telexico brings enterprise-grade voip phone systems to For Call Centres businesses of all sizes.
Hosted VoIP and cloud contact centre solutions for UK call centres. ACD queuing, IVR, real-time wallboards, call recording, agent reporting. From £9.99/agent/month.
Call centres have the most demanding telephony requirements of any business. Telexico's cloud contact centre platform delivers enterprise-grade ACD, IVR and real-time reporting — without the enterprise price tag.
Intelligent call distribution routes calls to the best available agent based on skills, priority and queue time. Full wallboard reporting in real time.
Multi-level IVR menus reduce agent load for routine enquiries. Self-service options handle common requests 24/7.
100% call recording with searchable archive, random sampling tools and quality scoring. Essential for FCA-regulated contact centres.
Live dashboards show queue depth, agent status, AHT and SLAs in real time. Historical reports export to Excel or BI tools.
Traditional phone systems cost significantly more per line, lack the features modern businesses need and are being retired by BT in January 2027 anyway. Switching to Telexico VoIP before the deadline means you switch on your terms — with time to optimise your setup and start saving immediately.
Telexico VoIP plans for Call Centres & Contact Centres start from £9.99 per user per month. This includes unlimited UK calls, your existing number ported across, auto-attendant, call recording, mobile app and UK-based support. No mid-contract price increases. No minimum hardware purchase.
Telexico's hosted VoIP works from a single agent up to hundreds of seats. There is no minimum agent count. Small contact centres with 5–20 agents particularly benefit as they get enterprise-grade features at a fraction of traditional call centre platform costs.
Yes — Telexico's call recording meets FCA MiFID II requirements for financial services contact centres. Recordings are encrypted, access-controlled, tamper-evident and retained for the required period.
Yes — all agents need is an internet connection and a browser or softphone. Remote agents appear identically in the system to office-based agents. Wallboards and supervisor tools work across all locations.
Telexico has migrated call centres in as little as 72 hours. We configure the IVR, call flows and agent extensions in advance, test thoroughly and cut over during a low-traffic window. Number porting runs in parallel with no service gap.
We configure, port your number and train your team. Most businesses are live within 48 hours.